Return policy

We support 30-day global return and exchange services for all products including apparel, eyewear and jewelry. Customers may apply for returns or exchanges within 30 calendar days from the date of receiving the goods. All returned items must be kept unused, unwashed, undamaged, with original tags, packaging, accessories and complete certificates, and must be resalable.

The following situations are not eligible for free return or exchange: worn, washed, damaged, stained products; products without original tags and packaging; customized, personalized and special-shaped jewelry; eyewear with disassembled lenses and artificially damaged frames; and products damaged due to personal improper use.

For returns caused by personal preference, size mismatch and other non-quality problems, customers shall bear the return shipping fee and the original shipping cost will not be refunded. If the products have quality problems, wrong delivery or obvious defects on arrival, we will bear the return shipping fee and provide full refund, exchange or free re-delivery services after verification.

Once we receive and inspect the returned goods, the refund will be processed within 7–10 business days and returned via the original payment channel. The arrival time of the refund depends on the processing rules of the payment platform and bank.